(913) 933-2007
Newport News, Williamsburg, and Hampton, Virginia

Understanding Our Commitment to Your Pet's Care

Why Our Contract Matters

Our contract isn’t just formalities; it’s a reflection of our dedication to your pet’s safety, happiness, and well-being. Here are a few key reasons why this document is vital:

    1. Clarity of Expectations: It sets clear expectations between you and our team, so there are no surprises.
    2. Safety First: By outlining our policies and procedures, we ensure the highest safety standards for your pet.
    3. Trust Through Transparency: We believe in being open about our practices, so you feel confident in our care.

terms and policies

  1. Policies and Requirements:

    • Vaccination: Dogs must be fully vaccinated.
    • Leashes and Identification: Proper leashes, harnesses, and identification tags are required.
    • Weather Restrictions: No walks in extreme temperatures or severe weather.
    • House Key Policy: Detailed guidelines on key handling and security​​.
  2. Privacy Policy:

    • Commitment to confidentiality and appropriate use of personal information​​.
  3. Payment, Deposit, and Cancellation Policy:

    • Deposit: 50% upfront payment required.
    • Cancellation Fees: Varied fees based on notice period.
    • Area Coverage: Extra mileage fee for services outside standard area​​.
  4. Late Payment Policy:

    • Payment Timelines: Immediate payment upon service completion.
    • Late Fees: Additional charges for delayed payments​​.
  5. Terms and Conditions:

    • Booking and Payment Terms: Deposit requirements and payment methods.
    • Client Responsibilities: Ensuring pet’s safety and handling medical expenses.
    • Dog Bite Policy: Liability for pet aggression​​.
  6. Release of Liability:

    • Waiver of liabilities except in cases of negligence or misconduct.
    • Emergency Protocols: Authorizing care in emergencies​​.
  7. Pet Photo Release:

    • Authorization for pet photography and videography.
    • Usage rights and opt-out options​​.
  8. Grooming Services Liability:

    • Risk Acknowledgement: Client’s acceptance of risks associated with grooming services.
    • Protocols for Accidents and Behavioral Issues​​.